Informazioni sul ruolo

KYC Analyst

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.

What you’ll be doing

As a KYC Analyst, you will be at the forefront of ensuring seamless onboarding experiences for our consumers. Collaborating closely with FinCrime, Compliance and Operations, we ensure a comprehensive approach to risk mitigation and regulatory adherence without forgetting to ensure a great UX for our customers. You will be part of the FinCrime Ops Department and report to the KYC Team Lead. Here’s what your day-to-day will look like:

• Perform due diligence. Ensure appropriate client documentation is captured and provide timely onboarding for new consumers. Review identity documents, using country-specific knowledge to confirm authenticity and service eligibility.

• Meet productivity and compliance targets. Manage a daily case queue and ensure consistent throughput while maintaining high quality standards.

• Analyze and assess profiles. Verify identities, identify potential red flags, and escalate high risk cases to the FinCrime team.

• Assist customers. Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.

• Perform periodic reviews. Support refresh activities, re-verifying customer information, and reassessing risk when triggers occur.

• Utilize screening databases. Triage potential matches (PEP/sanctions/adverse media), reduce false positives through analysis, and ensure timely resolution within SLAs.

• Perform risk assessments. Conduct detailed customer risk assessments to identify and evaluate potential risks associated with clients.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we’re looking for

We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?

• Working background. You have at least 1 year of experience in a similar role, ideally in a startup or the financial sector; customer care experience is also valued.

• Relevant Experience. Experience in a high-volume, metrics-driven KYC/customer support role (e.g., meeting daily/weekly targets for response time and resolution).

• Legal framework knowledge. Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures.

• Language proficiency. You have proficiency in English, with knowledge of Italian considered a plus.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

👨‍👩‍👧 CareAbout health & well-being

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave

📚 CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

💰 CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Meal vouchers

Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place?
Awesome! We’d love to hear your story.

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