Incident Manager - Luxembourg
Informazioni sul ruolo
As an Incident Manager, you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:
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Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.
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Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.
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Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.
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Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.
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Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.
Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.
Profilo ricercato
We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?
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Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.
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Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.
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Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.
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Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.
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Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.
Benefit offerti
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:
👨👩👧 CareAbout health & well-being
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Unlimited paid time off
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Psychological support & mental health webinars with Serenis
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Flexible hybrid working system
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Extended parental leave
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Childcare leave
📚 CareAbout growth & development
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Professional development programmes
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Internal mobility program
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Language classes with Preply
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Internal workshops & training
💰 CareAbout financial support
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Stock Option Plan (with additional grants often provided based on performance)
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International relocation support
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Competitive salary
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Flexible Benefit budget
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Meal vouchers
Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Di più su Satispay
Satispay è stata fondata nel 2013 e nel 2015 abbiamo lanciato ufficialmente al pubblico la nostra app di pagamento mobile, dando il via alla nostra missione di semplificare i pagamenti per le persone. Attualmente il team Satispay conta oltre 700+ persone, distribuite in 4 sedi: Milano, Napoli, Lussemburgo e Barcellona.
C'è posto per te!
Dimentica la finanza old school! Siamo la super app che rende i pagamenti semplici, smart e convenienti dal 2015. Stiamo semplificando la gestione quotidiana del denaro per la nostra community di oltre 5.3 milioni di utenti e 400k+ esercenti. Ah, abbiamo già detto che siamo un unicorno tech valutato oltre 1 miliardo di euro?
Ecco le opportunità che ti aspettano in Satispay:
- Impatta milioni di persone ogni giorno: Lavora su un prodotto amato e utilizzato da oltre 5.3 milioni di persone!
- Cresci affrontando vere sfide: Affina costantemente le tue competenze affrontando di petto problemi entusiasmanti e reali.
- Impara dai migliori: Migliora il tuo livello collaborando in un team di persone talentuose, appassionate e pronte a supportare.
- Ottieni ricompense per il tuo lavoro: Vedi il tuo impegno riconosciuto e premiato direttamente: un grande impegno porta a grandi ricompense (incluse stock option)!
- Divertititi sul serio: Unisciti a un team vivace che lavora sodo, raggiunge grandi obiettivi e si gode il percorso!
Ti riconosci in questo? Rivoluzioniamo insieme il futuro dei pagamenti!
