Customer Care Representative
Informazioni sul ruolo
As a Customer Care Representative, you’ll be at the forefront of our user experience, providing professional and timely assistance to our customers, resolving their issues, and ensuring high satisfaction. Here's what your day-to-day will look like:
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Offer professional, timely support – By resolving customer issues and ensuring their satisfaction with every interaction.
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Collaborate with multiple teams – To tackle complex challenges and deliver top-notch service to our users.
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Share valuable feedback – To improve business processes and enhance our products based on customer interactions.
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Meet and exceed performance targets – Set by the Customer Care team to ensure efficient and effective support.
Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.
Profilo ricercato
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
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Customer Care experience – Previous experience in structured customer care, demonstrating a foundational understanding of user management.
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Exceptional communication and interpersonal skills – With a collaborative team spirit and the ability to build positive relationships with customers.
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Strong time management and problem-solving abilities – To efficiently handle customer inquiries and find effective solutions.
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Fluency in both spoken and written Italian and English – Essential for effectively communicating with our diverse customer base.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.
Benefit offerti
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:
👨👩👧 CareAbout health & well-being
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Unlimited paid time off
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Psychological support & mental health webinars with Serenis
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Flexible hybrid working system
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Extended parental leave
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Childcare leave
📚 CareAbout growth & development
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Professional development programmes
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Internal mobility program
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Language classes with Preply
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Internal workshops & training
💰 CareAbout financial support
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Stock Option Plan (with additional grants often provided based on performance)
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International relocation support
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Competitive salary
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Flexible Benefit budget
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Meal vouchers
Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Di più su Satispay
Satispay è stata fondata nel 2013 e nel 2015 abbiamo lanciato ufficialmente al pubblico la nostra app di pagamento mobile, dando il via alla nostra missione di semplificare i pagamenti per le persone. Attualmente il team Satispay conta oltre 700+ persone, distribuite in 4 sedi: Milano, Napoli, Lussemburgo e Barcellona.
C'è posto per te!
Dimentica la finanza old school! Siamo la super app che rende i pagamenti semplici, smart e convenienti dal 2015. Stiamo semplificando la gestione quotidiana del denaro per la nostra community di oltre 5.3 milioni di utenti e 400k+ esercenti. Ah, abbiamo già detto che siamo un unicorno tech valutato oltre 1 miliardo di euro?
Ecco le opportunità che ti aspettano in Satispay:
- Impatta milioni di persone ogni giorno: Lavora su un prodotto amato e utilizzato da oltre 5.3 milioni di persone!
- Cresci affrontando vere sfide: Affina costantemente le tue competenze affrontando di petto problemi entusiasmanti e reali.
- Impara dai migliori: Migliora il tuo livello collaborando in un team di persone talentuose, appassionate e pronte a supportare.
- Ottieni ricompense per il tuo lavoro: Vedi il tuo impegno riconosciuto e premiato direttamente: un grande impegno porta a grandi ricompense (incluse stock option)!
- Divertititi sul serio: Unisciti a un team vivace che lavora sodo, raggiunge grandi obiettivi e si gode il percorso!
Ti riconosci in questo? Rivoluzioniamo insieme il futuro dei pagamenti!
