Informazioni sul ruolo
Everli is looking for an experienced VP of Logistics & Operations to lead our operational strategy and elevate the performance of our marketplace across Italy. You will own the full delivery and fulfillment lifecycle — ensuring same-day availability, reducing unfulfilled orders, improving on-time delivery, and driving efficiency across 60+ cities.
We’re looking for a strategic yet hands-on leader with deep logistics experience, ideally within gig-economy or on-demand delivery environments. You’ll work closely with our CEO on business direction and partner with our CTO to align operational needs with tech solutions. If you thrive in scaling operations, building high-performing teams, and turning insights into action, this role is for you.
Responsibilities
- Define and execute an operational strategy that improves processes, workflows, and team performance
- Set, monitor, and optimize key KPIs (same-day availability, order completion, on-time delivery, city performance)
- Partner with CEO and CTO to align logistics operations with technology platforms and routing systems
- Build, mentor, and structure a high-impact operations team with clear incentives and growth paths
- Optimize fulfillment, shopper workforce management, and last-mile delivery across 60+ cities
- Solve problems directly on the ground when needed and drive a culture of proactive problem-solving
- Ensure strong performance management using data, analytics, and customer experience insights
- Develop scalable playbooks and SOPs to support new city launches and operational expansion
Profilo ricercato
Requirements
- Extensive experience in logistics, operations, or supply-chain leadership
- Background in gig-economy / fleet-based operations (rideshare, food delivery, courier, etc.)
- Strong strategic and analytical skill set, with proven KPI ownership
- Leadership style that combines accountability with hands-on involvement
- Experience managing and developing multi-city or multi-region operations
- Excellent communication and cross-functional collaboration with senior stakeholders
- Familiarity with last-mile delivery technologies and marketplace models
- Degree in Business, Operations, Engineering, or similar (MBA a plus)
Benefit offerti
What we offer:
- Full-time permanent contract and a competitive salary
- Welfare Budget. You can use this credit for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc)
- Office-based in central Milan, providing daily collaboration with the team; requires on-site presence
- Discount on your grocery with Everli.com. Anytime you use our service to get your grocery, you can apply a reserved discount on your basket
Please submit your CV in English exclusively.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness!
Di più su Everli
Everli Spa, nata nel Settembre 2014, è un esempio di impresa innovativa e in forte crescita nel settore della spesa online.
La missione aziendale è da sempre quella di offrire un servizio di marketplace per la spesa che unisce la comodità dell’online con la cura e l’attenzione dell’acquisto fisico, grazie a una rete di shopper freelancer gestita in crowdsourcing.
Il servizio di Everli si distingue per la sua capacità di far dialogare l’online con l’offline in maniera unica.
Gli utenti possono effettuare ordini dai loro supermercati di fiducia tramite la piattaforma, avendo a disposizione l'intero catalogo del punto vendita grazie all'integrazione quotidiana con l'insegna del supermercato, mentre una rete di shopper, automuniti e formati, si reca nei punti vendita per selezionare con cura i prodotti.
Gli shopper di Everli non sono paragonabili ai rider o a chi opera la logistica di ultimo miglio, che quindi porta prodotti da A a B, ma professionisti che si occupano dell'intero processo di spesa.
Inoltre, grazie alla possibilità di contatto diretto tra shopper e utente (se autorizzato), è possibile gestire in tempo reale eventuali sostituzioni o mancanze di prodotti, garantendo un servizio personalizzato e di alta qualità.
