Informazioni sul ruolo

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

💼The opportunity:

We are looking for a Key Account to manage and grow strategic relationships with our enterprise clients. In this role you will be responsible for driving long-term customer value, ensuring successful delivery across presales, delivery and post-sales phases, and collaborating closely with sales, delivery and product teams to identify expansion opportunities and mitigate risks.

💰RAL: 40K-50K + bonus

💻 Responsibilities:

• Strategic Account Management: Serve as the trusted advisor for assigned key accounts, building strong relationships with executive and technical stakeholders to understand business goals and align Agile Lab solutions.

• Presales Collaboration: Work with the sales and solution teams to shape proposals, scope opportunities, and define commercial and technical approaches that meet client needs.

• Delivery Oversight: Coordinate with project managers and delivery teams to ensure projects are delivered on time, within scope and to the expected quality standards.

• Customer Success & Retention: Own customer satisfaction, proactively address issues, ensure service continuity and drive adoption of delivered solutions.

• Growth & Upselling: Identify and pursue opportunities to expand services and products within assigned accounts, supporting commercial negotiations and handover to sales when required.

• Governance & Reporting: Apply project management and governance practices to provide visibility on risks, KPIs and progress; produce regular status reports for clients and internal stakeholders.

🛠️ Requirements:

• 2+ years of experience in key accounting, customer success or strategic sales within IT, data or technology-driven environments.

• Proven track record of managing enterprise accounts and achieving retention and growth targets.

• Commercial acumen with experience in contract negotiation, forecasting and pipeline management.

• Excellent organisational, problem-solving and communication skills.

• Full professional proficiency in both Italian and English.

• Willingness to travel to client sites when required.

🙌🏻 We offer:

• Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;

• Real work–life balance;

• Training monthly budget (time and money);

• A structured career path with clear expectations and salary for each level;

• Support of a buddy in the first week of work;

• A coach as a guide in choosing the most suitable experiences for your ambitions;

• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;

• Agile Nomads Experience: opportunity to work for 2 weeks abroad;

• Referral bonus, if you bring people as talented as you;

• The opportunity to attend one conference per year;

• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work;

• Inclusive environment where you can be who you really are;

• Stimulating environment oriented to growth, both professional and personal.

😊 How we work:

• We don't like hierarchies: we work as a team;

• We don't like bureaucracies, we prefer sense of responsibility;

• We like data, certainly, so anything that is measurable;

• We want to make a positive change in our industry;

• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

Please note: only candidates based in European time zones (CEST or similar) will be considered for this position.