Informazioni sul ruolo

Incident Manager

Please note that this opportunity requires monthly travels to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What you’ll be doing

As an Incident Manager, you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:

• Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.

• Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.

• Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.

• Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.

• Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health. 

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we’re looking for

We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?

• Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.

• Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.

• Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.

• Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.

• Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment. 

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

👨‍👩‍👧 CareAbout health & well-being

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave

• Health Coverage

📚 CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

💰 CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Flexible Benefit budget

• Meal vouchers

Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome!
We’d love to hear your story.

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