Informazioni sul ruolo

What you will do

• Act as a key contributor to the Global Customer Success team for the Italian market.
• Report to local CS leadership and work closely with the market GM and Sales Lead.
• Own and manage an existing client portfolio across media agencies and direct brands.
• Serve as both a client-facing partner and an operational/technical support for campaign delivery.
• Drive growth across your assigned book of business with clear targets.
• Collaborate with Sales to identify and execute new opportunities.
• Build effective campaign strategies, including targeting solutions, troubleshooting and measurement setups.
• Monitor and optimise campaign performance to maximise ROI.
• Ensure accuracy in forecasting and opportunity tracking.
• Meet clients in person regularly and act as a trusted advisor.
• Lead platform training sessions and client workshops.
• Run quarterly business reviews and contribute to strategic account planning.

Profilo ricercato

Your Profile

• Native or business-level Italian and English.
• Other EU languages are a plus but not required.
• Passion for client success, client development or similar roles within programmatic, data, ad agencies or client-facing industries.
• Exceptional customer service mindset.
• Experience identifying and executing business expansion opportunities is an advantage.
• Solid understanding of the digital advertising ecosystem and how planning/buying teams operate in the Italian media agency landscape.
• Previous experience in real-time advertising, programmatic/paid social, data solutions or ad-tech is a plus.
• Ability to collaborate effectively with Sales, Marketing, Partnerships and Operations.
• Strong organisational skills and ability to manage multiple priorities.
• Experience with data analysis and extracting insights to inform strategy. CRM and Tableau experience are a plus.

Benefit offerti

Why us?

In addition to a competitive compensation package, we offer:

• Hybrid working model.
• €1,200 annual individual training budget.
• 30 vacation days per year.
• Meal vouchers.
• Mental health support through the Fürstenberg Institut (coaching and counselling).
• Latest hardware and all necessary tools to support your success.